Creatiscope Refund Policy

At Creatiscope, we are committed to delivering high-quality, custom websites and digital solutions tailored to each client. To maintain transparency and protect both parties, please review our return and refund policy below.

Project Scope & Communication

• Our standard website design timeline is approximately 1–3 weeks.

• During this creation phase, we offer 2–3 scheduled meetings or update sessions to review progress and accept feedback or change requests.

Third-Party Services

• Creatiscope will handle the purchase and setup of all third-party services (such as hosting, domain registration, plugins, or integrations) on behalf of the client.

• The cost of these services is included in the overall project fee, which will be communicated and agreed upon before the project begins.

• All third-party service costs are 100% non-refundable, regardless of project status or cancellation.

Payment Terms

• Upon completion of the website, an invoice will be sent to the client for the full project amount.

• Once the invoice is paid, the website will be made live and full ownership of all website accounts, files, and credentials will be transferred to the client.

• Any delays in final payment may result in project suspension or additional fees.

Change Requests

• After the website is live, clients have up to 7 days to request minor revisions at no additional cost.

• After 7 days, all change requests will be billed separately, unless the client has subscribed to a monthly maintenance plan, in which case minor changes are included.

Refund Policy

• Once the project has started, any cancellation by the client will be subject to a 50% refund of the agreed total project fee. The remaining 50% is non-refundable to cover time, resources, and administrative work already invested.

• No refunds will be issued once the final website has been delivered and made live.

• As stated above, all third-party service fees are fully non-refundable.

Right to Cancel

• Creatiscope reserves the right to cancel a project at any time, at our sole discretion.

• If a project is canceled by Creatiscope for any reason, the client will receive a 100% refund of the total project fee paid, NOT including any third-party costs covered under that fee.

Disclaimer

By initiating a project with Creatiscope, the client agrees to this policy. This ensures a fair and respectful relationship while allowing us to maintain the quality and focus each project deserves.